Moneual Robot Cleaner Limited Warranty
A. Limited Warranty
Moneual, Inc. (“Moneual”) warrants the product line of Moneual Robot Cleaner (“The Product”) you have purchased, from Moneual or from a Moneual Authorized Reseller, to be free from defects in materials and workmanship under normal use during the period specified below. The warranty period begins on the date of purchase. Your original purchase invoice (sales receipt), is your proof of the date of purchase. If you cannot provide the original purchase invoice (sales receipt), the warranty period will be based on the manufacture date-code shown on the Product. A Product that has been exchanged is warranted starting at the original date of purchase.
The Warranty period for the product line is as follows:
Parts One (1) Year
Labor One (1) Year
This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases, leases, or otherwise obtains the Product from you. It excludes expendable parts. During the warranty period, Moneual will repair or replace defective hardware with factory refurbished parts and products. All exchanged parts and Products replaced under this warranty will become the property of Moneual. During the warranty period, there will be no charge for labor or parts. If, after repeated efforts, Moneual is unable to repair the Product to good working order, you may get a replacement unit from Moneual, please note the replacement model may not be the exact same model, Moneual will always replace with equal or better spec Product.
To ensure timely response to a service request, please be sure to register your Product at http://www.moneual.com. Within ten (10) calendar days from the time you purchase the Product, be sure to put in the purchase date, location, and serial number associated with the Product purchase, tech support may randomly ask for sales receipt or other proof of purchase to determine warranty coverage.
B. Warranty Limitation; Exclusion; Exclusive Remedies
This Limited Warranty does not extend to any Product that has been damaged
aduring or as a result of use other than for its normal intended purpose, failure to use the Product in accordance with the User’s Manual which accompanies it, misuse, abuse, or negligence;
bby the use of parts not manufactured or sold by Moneual;
cby modifications of the Product;
das a result of services by anyone other than Moneual or Moneual’s Service Center;
eimproper transportation or packing when returning the Product to Moneual or Moneual’s Service Center;
funusual physical or electrical stress or interference, failure or fluctuation of electrical power, lighting, static electricity, fire, or nature disaster.
Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages for consumer products, and some states or provinces do not allow limitation on how long an implied warranty lasts. In such states and provinces, the exclusion or limitation of this limited warranty may not apply to you.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state. You are advised to consult applicable state or provincial laws for full determination of your rights.
C. Obtaining Carry-In or Mail-In Warranty Services
Subject to the following terms and conditions, you are entitled to mail-in repair service during the applicable warranty period.
1Prior to obtaining service you must contact the Moneual Customer Service Center at (877) 450-0105. Please have the model number, serial number, place of purchase, and date of purchase, ready when you call. The serial number (S/N) and model number are located on the back of the Product.
2Moneual Technical Support will attempt to help you resolve your problem over the telephone. During problem resolution, Moneual will require your assistance in performing routine diagnostic procedures. If appropriate, Moneual will then issue you a Return Merchandise Authorizations (RMA) number to be used as a means of identifying the Product.
3After calling (877) 450-0105 to obtain a Return Merchandise Authorization number. Mail-In Repair service is available for Products purchased and located in the continental United States, you are responsible for the shipping charge to ship the Product to the Service Center, Moneual will pay for the shipping to ship the Product back to you. Product purchased in Canada, Alaska, Hawaii and Puerto Rico, you are responsible for the shipping charges to and back from the repair center.
4All Mail-In service must take place by returning the Product to the Moneual Service Center. You must prepay any shipping charges, export taxes, custom duties and taxes or any other charges associated with transporting the Product. In addition, you are responsible for insuring the Product during shipment. You assume the risk of loss during shipment.
5Use the original shipping and packing materials and include a description of the symptoms of the problem. If the original shipping and packing materials and boxes are not available, please make sure the Product is properly packaged and secured inside a shipping container. The Return Merchandise Authorization (RMA) number must be placed on the exterior of the shipping container. Physical damage occurred during shipment is not warranted.
6Include your name and address, proof of the place and date of purchase (Sales Receipt), and the serial number and model number of the Product. The serial number and the model number are located on the back of the Product.
7Moneual is not responsible for a Product shipped to the Moneual Service Center that is scratched, including but not limited to, scratches on the Product, the Product will be repaired or replaced with a similar refurbished Product in similar condition as the original Product that was returned. Products shipped to the Moneual Service Center with missing parts will be replaced without those parts. Products that are beyond repair will be replaced with refurbished Products in equal or better spec as the original Product that was returned should the same model not be available.
8Cross-shipping. For customers that need the replacement Product as soon as possible to reduce down time and loss productivity, cross-shipping can be arranged with a Credit Card on file as collateral. The value of the Product will be authorized on the customer’s credit card and held as collateral upon the shipment of the replacement Product from Moneual Service Center, the amount authorized will be cancelled upon receipt of the defective Product back from the customer. The same terms and conditions applied to this paragraph (#8) as are stated in paragraph #4-#7. Please see above. The authorization is valid for 30 days, and will be processed for payment if the defective Product is not received. (Caution for Debit Cards, upon authorization, the amount may be deducted from your balance, so the use of credit card is strongly suggested).
You may request additional information on how to obtain warranty Services by contacting Moneual or any Moneual Service Center. You may also request information on how to obtain warranty service or the location of the Moneual Service Provider by calling or contacting:
Moneual Customer Service Center
Tel: (877) 450-0105
Outside of USA: (909) 334-7500
13825 Norton Ave Building #12
Chino, CA 91710
Warranty is only valid for the Original Owner purchased from an authorized reseller. Second owners or eBay purchase carry no warranty.
All returns, exchanges, refunds, or repairs should be referred back to the origin of purchase.
Proof of purchase (Receipt) will be required for warranty services.